Main Specifications
Product Description: Quantum StorageCare Next Business Day Gold Support Plan, zone 1 - extended service agreement - 3 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Response Time: Next business day
Service Availability: 24 hours a day / 7 days a week
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Response Time: Next business day
Service Availability: 24 hours a day / 7 days a week
Details
Service & Support: Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts - 3 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday - Customer Replaceable Units
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years
Technical support - remote monitoring - 3 years
Technical support - remote diagnosis - 3 years
Extended service agreement - loaner - 3 years
Technical support - training - 3 years