Main Specifications
Product Description: Quantum StorageCare Bronze Support Plan, zone 3 - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day (target time)
Service Availability: 9 hours a day / 5 days a week
Covered Configurations: With Dedicated SSD for Metadata, 2.4TB Raw
Designed For: P/N: BXCBB-CWSB-001C
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day (target time)
Service Availability: 9 hours a day / 5 days a week
Covered Configurations: With Dedicated SSD for Metadata, 2.4TB Raw
Details
Service & Support: Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Extended service agreement - parts - 1 year - shipment - availability: 9 hours a day / Monday-Friday - Customer Replaceable Units
Extended service agreement - parts and labor - 1 year - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day / Monday-Friday
Installation - 1 year - on-site - availability: 9 hours a day / Monday-Friday - non-Customer Replaceable Units
Technical support - online training - 1 year
Compatibility Information
Designed For: P/N: BXCBB-CWSB-001C