Main Specifications
Product Description: Ruckus WatchDog Remote Support - technical support (renewal) - 1 year
Type: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: ICX7850-48FS-E2-RMT3
General
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Details
Service & Support: Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Technical support - web support - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - web support - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - web support - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Product info support - web knowledge base access - 1 year
New releases update - 1 year
Compatibility Information
Designed For: P/N: ICX7850-48FS-E2-RMT3