Main Specifications
Product Description: Ruckus WatchDog Next-Business-Day Parts - extended service agreement (renewal) - 5 years - shipment
Type: Extended service agreement (renewal)
Service Included: Parts
Location: Shipment
Full Contract Period: 5 years
Response Time: Next business day (for requests before 2:00 p.m.)
Service Availability: 9 hours a day / 5 days a week
Designed For: P/N: ICX7150-C08P-2X1G-RMT3, ICX7150-C08P-SVLPC-RMT3
General
Service Included: Parts
Location: Shipment
Full Contract Period: 5 years
Response Time: Next business day (for requests before 2:00 p.m.)
Service Availability: 9 hours a day / 5 days a week
Details
Service & Support: Extended service agreement - parts - 5 years - shipment - response time: next business day (for requests before 2:00 p.m.) - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Technical support - web support - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - web support - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - web support - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Product info support - web knowledge base access - 5 years
New releases update - 5 years
Compatibility Information
Designed For: P/N: ICX7150-C08P-2X1G-RMT3, ICX7150-C08P-SVLPC-RMT3