Main Specifications
Product Description: Ruckus End User WatchDog Premium Support - extended service agreement - 1 year - shipment
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 1 year
Response Time: Next business day
Designed For: ZoneFlex T310n
General
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 1 year
Response Time: Next business day
Details
Service & Support: Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year
New releases update - 1 year
Compatibility Information
Designed For: Ruckus ZoneFlex T310n