Wd Eu Spt For Unl T610, 1 Yr

Price: $40.95

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Item#:

806-TU61-1000

MFG#:

806-TU61-1000

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days

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Basic Overview

Product Description

Specifications

Reviews

Description

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.

Important Information

WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via phone, email, support web or chat.

Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.

WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Specifications

Main Specifications

Product Description: Ruckus End User WatchDog Premium Support - extended service agreement - 1 year - shipment
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 1 year
Response Time: Next business day
Designed For: Ruckus T610 (Unleashed); ZoneFlex T610 (Unleashed)

General

Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 1 year
Response Time: Next business day

Details

Service & Support: Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year
New releases update - 1 year

Compatibility Information

Designed For: Ruckus T610 (Unleashed)
Ruckus ZoneFlex T610 (Unleashed)