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Wd Eu Spprt,Standalone M510,3 Yr

Price: $323.40

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Item#:
806-M510-3000
MFG#:
806-M510-3000

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days
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Basic Overview

Product Description

Specifications

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Description

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.

WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via phone, email, support web or chat.

Important Information

Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.

WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Specifications

Main Specifications
 
Product Description: Ruckus End User WatchDog Premium Support - extended service agreement - 3 years - shipment
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 3 years
Response Time: Next business day
Pricing Type: Only for access points not connected to a controller
Designed For: Ruckus M510
 
General
 
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 3 years
Response Time: Next business day
Pricing Type: Only for access points not connected to a controller
 
Details
 
Service & Support: Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD
Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years
New releases update - 3 years
 
Compatibility Information
 
Designed For: Ruckus M510