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Watchdog Premium Support Renewal For Smartcell Gateway 200 (Scg-200) With Redund

Price: $19,950.00

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Item#:
S21-S20J-1012
MFG#:
S21-S20J-1012

Availability: Licensing
Ships 1-2 Business Days

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Description

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. To augment its own support capabilities, Ruckus Wireless teams with qualified and highly-skilled distributors and resellers who offer end-user support.

These support partners provide Level 1 and Level 2 support services to end users, using support engineers who have been trained and certified on Ruckus Wireless products. In the event the issue requires escalation to Ruckus support, the partners will open a case on your behalf and provide updates on the status of the issue.

Important Information

Ruckus offers two support plans to customers: Partner WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans are available to augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products.

Partner WatchDog Premium support delivers premium web support access with an online knowledge base, complete documentation and user forums. Partner WatchDog Premium support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Specifications

Main Specifications
 
Product Description: Ruckus Partner WatchDog Premium Support - extended service agreement (renewal) - 1 year - shipment
Type: Extended service agreement (renewal)
Service Included: Advance parts replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Designed For: P/N: 901-S20J-WW10
 
General
 
Service Included: Advance parts replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
 
Details
 
Service & Support: Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year
New releases update - 1 year
 
Compatibility Information
 
Designed For: P/N: 901-S20J-WW10