Main Specifications
Product Description: Ruckus End User WatchDog Premium Support - extended service agreement - 5 years - shipment
Type: Extended service agreement
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 5 years
Response Time: Next business day
Designed For: ZoneFlex R650
General
Service Included: Advance hardware replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 5 years
Response Time: Next business day
Details
Service & Support: Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD
Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 5 years
New releases update - 5 years
Compatibility Information
Designed For: Ruckus ZoneFlex R650