Main Specifications
Product Description: Ruckus WatchDog 4-Hour Parts - extended service agreement - 1 year - shipment
Type: Extended service agreement
Service Included: Parts
Location: Shipment
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: ICX7850-32Q, ICX7850-32Q-E2, ICX7850-48F, ICX7850-48F-E2, ICX7850-48FS, ICX7850-48FS-E2
General
Service Included: Parts
Location: Shipment
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Details
Service & Support: Extended service agreement - parts - 1 year - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Technical support - web support - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - web support - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - web support - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Technical support - web knowledge base access - 1 year
New releases update - 1 year
Compatibility Information
Designed For: P/N: ICX7850-32Q, ICX7850-32Q-E2, ICX7850-48F, ICX7850-48F-E2, ICX7850-48FS, ICX7850-48FS-E2