Main Specifications
Product Description: Quantum StorageCare Bronze Support Plan, zone 1 - extended service agreement (uplift / renewal) - 1 year - shipment
Type: Extended service agreement (uplift / renewal)
Service Included: Parts
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Designed For: P/N: GVS2K-AT0K-001C
General
Service Included: Parts
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Details
Service & Support: Extended service agreement - parts - 1 year - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday - Customer Replaceable Units
Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Training - online training - 1 year
Installation - 1 year - non-Customer Replaceable Units
Compatibility Information
Designed For: P/N: GVS2K-AT0K-001C