Main Specifications
Product Description: Quantum StorageCare Gold Support Plan, zone 3 - extended service agreement (uplift) - 3 years - on-site
Type: Extended service agreement (uplift)
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: GVS1K-AVEH-001C, GVS1K-AVEH-001R, GVS1K-AVEH-005C, GVS1K-AVEH-005R, GVS1K-UVEH-001C
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Details
Service & Support: Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years
Technical support - remote monitoring - 3 years
Extended service agreement - loaner - 3 years
Technical support - training - 3 years
Compatibility Information
Designed For: P/N: GVS1K-AVEH-001C, GVS1K-AVEH-001R, GVS1K-AVEH-005C, GVS1K-AVEH-005R, GVS1K-UVEH-001C