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Surestaq Xcellis Appli Director,Gold

Price: $2,106.00

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Item#:
SXCBM-SMAG-GL10
MFG#:
SXCBM-SMAG-GL10

Availability: Tangible Items - In Stock

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Description

Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - for P/N: BXCBM-CMAG-001A, SXCBM-SMAG-GN10

Important Information

This support plan provides mission-critical support for fast resolution, including 24x7 technical assistance, proactive remote monitoring and resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts.

Specifications

Main Specifications

Product Description: Quantum StorageCare Gold Support Plan, all zones - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours (for critical issues)
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: BXCBM-CMAG-001A, SXCBM-SMAG-GN10

General

Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours (for critical issues)
Service Availability: 24 hours a day / 7 days a week

Details

Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - for critical problems
Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h - availability: 24 hours a day / Monday-Sunday - for major problems
Extended service agreement - parts and labor - 1 year - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday - for minor problems
Extended service agreement - parts - 1 year - shipment - response time: 4 h - for critical problems
Extended service agreement - parts - 1 year - shipment - response time: 4 h - for major problems
Extended service agreement - parts - 1 year - shipment - response time: NBD - for minor problems
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - for critical problems
Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - remote monitoring - 1 year
New releases update - 1 year
Training - online training - 1 year
Extended service agreement - loaner - 1 year

Compatibility Information

Designed For: P/N: BXCBM-CMAG-001A, SXCBM-SMAG-GN10