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Stornext Ael500, Gold Support

Price: $4,056.00

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Item#:
SSNDB-REDL-GL11
MFG#:
SSNDB-REDL-GL11

Availability: Discontinued Products - No Returns notify me

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Description

Extended service agreement (renewal) - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - for P/N: LSNDB-AEDL-L5AA, LSNDB-AEDL-L6AA

Important Information

Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.

Specifications

Main Specifications
 
Product Description: Quantum StorageCare Gold Support Plan Zone 1 - extended service agreement (renewal) - 1 year - on-site
Type: Extended service agreement (renewal)
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: LSNDB-AEDL-L5AA, LSNDB-AEDL-L6AA
 
General
 
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
 
Details
 
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Technical support - remote monitoring - 1 year
 
Compatibility Information
 
Designed For: P/N: LSNDB-AEDL-L5AA, LSNDB-AEDL-L6AA