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Storn Ael6 Archive, 6U Cm, Up Togold,Z2

Price: $6,492.00

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Item#:
SSNDC-RSJ0-CG12
MFG#:
SSNDC-RSJ0-CG12

Availability: Tangible Items - In Stock
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Basic Overview

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Description

Extended service agreement (uplift / renewal) - parts and labor (for 6U Control Module, up to 50 licensed slots, no tape drives) - 1 year - on-site - 24x7 - response time: 4 h - must be purchased within 60 days of the product purchase - for P/N: LSNDC-CSJ0-L00A

Important Information

Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.

Specifications

Main Specifications
 
Product Description: Quantum StorageCare Gold Support Plan Zone 2 - extended service agreement (uplift / renewal) - 1 year - on-site
Type: Extended service agreement (uplift / renewal)
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 6U Control Module, up to 50 licensed slots, no tape drives
Designed For: P/N: LSNDC-CSJ0-L00A
 
General
 
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 6U Control Module, up to 50 licensed slots, no tape drives
 
Details
 
Service & Support: Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Technical support - remote monitoring - 1 year
Extended service agreement - loaner - 1 year
Technical support - training - 1 year
Installation - 1 year - on-site - availability: 24 hours a day / Monday-Friday - Customer Replaceable Units
Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - for critical problems
Extended service agreement - parts and labor - 1 year - on-site - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - for major problems
Extended service agreement - parts and labor - 1 year - on-site - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - for minor problems
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - for critical problems
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity common
 
Compatibility Information
 
Designed For: P/N: LSNDC-CSJ0-L00A