Main Specifications
Product Description: Quantum StorageCare Next Business Day Gold Support Plan, zone 2 - extended service agreement (uplift / renewal) - 1 year - on-site
Type: Extended service agreement (uplift / renewal)
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day (target time)
Service Availability: 9 hours a day / 5 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 3U Control Module, 50 licensed slots, no tape drives
Designed For: P/N: LSC33-BSJ0-001A
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day (target time)
Service Availability: 9 hours a day / 5 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 3U Control Module, 50 licensed slots, no tape drives
Details
Service & Support: Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Technical support - remote monitoring - 1 year
Extended service agreement - loaner - 1 year
Technical support - online training - 1 year
Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts - 1 year - shipment - Customer Replaceable Units
Installation - 1 year - non-Customer Replaceable Units
Compatibility Information
Designed For: P/N: LSC33-BSJ0-001A