Main Specifications
Product Description: Quantum StorageCare Gold Support Plan Zone 3 - extended service agreement (uplift / renewal) - 1 year - on-site
Type: Extended service agreement (uplift / renewal)
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours (target time)
Service Availability: 24 hours a day / 7 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 25-Slot Upgrade
Designed For: P/N: LSC33-ALSE-001A
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: 4 hours (target time)
Service Availability: 24 hours a day / 7 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 25-Slot Upgrade
Details
Service & Support: Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Technical support - remote monitoring - 1 year
Extended service agreement - loaner - 1 year
Technical support - training - 1 year
Installation - 1 year - on-site - availability: 24 hours a day / Monday-Friday - Customer Replaceable Units
Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - for critical problems
Extended service agreement - parts and labor - 1 year - on-site - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - for major problems
Extended service agreement - parts and labor - 1 year - on-site - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - for minor problems
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - for critical problems
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity common
Compatibility Information
Designed For: P/N: LSC33-ALSE-001A