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Qxs456mraid8tbhdds448tbrawgold Zone 3
Price: $30,126.00
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Basic Overview
Product Description
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Description
Important Information
Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.
Main Specifications
Product Description: Quantum StorageCare Gold Support Plan Zone 3 - extended service agreement - 1 year - on-siteType: Extended service agreementService Included: Parts and laborLocation: On-siteFull Contract Period: 1 yearResponse Time: 4 hours (for critical issues)Service Availability: 24 hours a day / 7 days a weekCovered Configurations: 448TB raw with 8TB drivesDesigned For: P/N: GQ456-AMNN-001C
General
Service Included: Parts and laborLocation: On-siteFull Contract Period: 1 yearResponse Time: 4 hours (for critical issues)Service Availability: 24 hours a day / 7 days a weekCovered Configurations: 448TB raw with 8TB drives
Details
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - for critical problemsExtended service agreement - parts and labor - 1 year - on-site - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - for major problemsExtended service agreement - parts and labor - 1 year - on-site - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - for minor problemsExtended service agreement - loaner - 1 yearTechnical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - for critical problemsTechnical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-SundayProduct info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-SundayTechnical support - remote monitoring - 1 yearTechnical support - online training - 1 yearNew releases update - 1 yearInstallation - 1 year - on-site - availability: 24 hours a day / Monday-Sunday - Customer Replaceable Units
Compatibility Information
Designed For: P/N: GQ456-AMNN-001C
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