Main Specifications
Product Description: Quantum StorageCare Next Business Day Gold Support Plan, zone 3 - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Covered Configurations: Expansion, 336TB raw with 6TB drives
Designed For: P/N: GQ456-ACNK-001C
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Covered Configurations: Expansion, 336TB raw with 6TB drives
Details
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Extended service agreement - loaner - 1 year
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday
Technical support - remote monitoring - 1 year
Technical support - online training - 1 year
New releases update - 1 year
Installation - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday - non-Customer Replaceable Units
Compatibility Information
Designed For: P/N: GQ456-ACNK-001C