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Quantum Scalar I500 5U Library, No Drives, Gold Support Plan (7X24x4 On-Site), R
Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.
Product Description: Quantum StorageCare Gold Support Plan Zone 1 - extended service agreement - 1 year - on-siteType: Extended service agreementService Included: Parts and laborLocation: On-siteFull Contract Period: 1 yearSupport Period: 1st or 2nd or 3rd or 4th or 5th yearResponse Time: 4 hoursService Availability: 24 hours a day / 7 days a weekCovered Configurations: 5U tape libraryDesigned For: Scalar i500
Service Included: Parts and laborLocation: On-siteFull Contract Period: 1 yearSupport Period: 1st or 2nd or 3rd or 4th or 5th yearResponse Time: 4 hoursService Availability: 24 hours a day / 7 days a weekCovered Configurations: 5U tape library
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-SundayTechnical support - phone consulting - 1 year - availability: 24 hours a dayTechnical support - web support - 1 year
Designed For: Quantum Scalar i500
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