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Qty 2 Sr-Er-R11

Price: $1,073.59

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Item#:
SR-ER-R11-2YR
MFG#:
SR-ER-R11-2YR

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days

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Description

Extended service agreement (renewal) - parts - 2 years - shipment - response time: 2 business days

Important Information

StorageCare Services offer a comprehensive range of enhanced, on-site service and support options for Quantum tape library and enhanced backup system products. Not only will you enjoy the added dimension of data protection, StorageCare Services will also protect against the negative impact of extended downtime.

Under Rapid Exchange support, Quantum will ship a replacement product or part (at Quantum's option) to the customer's site before the defective product or part is returned to Quantum.

Specifications

Main Specifications

Product Description: Quantum StorageCare Rapid Exchange Zone 1 - extended service agreement (renewal) - 2 years - shipment
Type: Extended service agreement (renewal)
Service Included: Parts
Location: Shipment
Full Contract Period: 2 years
Response Time: 2 business days

General

Service Included: Parts
Location: Shipment
Full Contract Period: 2 years
Response Time: 2 business days

Details

Service & Support: Extended service agreement - parts - 2 years - shipment - response time: 2 business days
Technical support - phone consulting - 2 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday
New releases update - 2 years
Technical support - remote diagnosis - 2 years
Technical support - remote monitoring - 2 years