Main Specifications
Product Description: Ruckus BullDog Support - extended service agreement (renewal) - 3 years - shipment
Type: Extended service agreement (renewal)
Service Included: Parts
Location: Shipment
Full Contract Period: 3 years
Response Time: Next business day
Designed For: P/N: FES2402, FES2402-DC
General
Service Included: Parts
Location: Shipment
Full Contract Period: 3 years
Response Time: Next business day
Details
Service & Support: Extended service agreement - parts - 3 years - shipment - response time: NBD
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Compatibility Information
Designed For: P/N: FES2402, FES2402-DC