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Partner Watchdog Support For Icx-Mgt License, 3 Yr

Price: $28.00

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Item#:
S02-0001-3LCX
MFG#:
S02-0001-3LCX

Availability: Licensing
Ships 1-2 Business Days
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Basic Overview

Product Description

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Description

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.

To augment its own support capabilities, Ruckus Wireless teams with qualified and highly-skilled distributors and resellers who offer end-user support.

These support partners provide Level 1 and Level 2 support services to end users, using support engineers who have been trained and certified on Ruckus Wireless products. In the event the issue requires escalation to Ruckus support, Ruckus Wireless' partners will open a case on your behalf and provide updates on the status of the issue.

Partner WatchDog Premium support delivers premium web support access with an online knowledge base, complete documentation and user forums.

Partner WatchDog Premium support customers are also entitled to advanced hardware replacement on controllers if required.

Important Information

  • Do-it-yourself with Ruckus Web Support
    Ruckus Web support contains comprehensive product information including manuals, technical documentation, and software updates. Some of this information is publicly available but some of the content is offered only to support customers. Support customers may be proactively notified via email when new content is posted.
  • Hardware replacement
    In the unlikely event of a hardware failure, Partner WatchDog Premium support customers may receive a controller replacement unit in advance of return shipment. All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer. Partner WatchDog Premium Support customers must ship failed unit(s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product(s). Ruckus reserves the right to bill for units not shipped within this time.
  • Software updates and upgrades
    Bug fixes and software updates on APs along with knowledge base instructions can be downloaded via the Ruckus FTP server without creating a support account.

Specifications

Main Specifications
 
Product Description: Ruckus Partner WatchDog Premium Support - technical support - for Ruckus ICX Management - 3 years
Service & Support: Technical support
Service Included: Phone consulting
Full Contract Period: 3 years
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Software Title: Ruckus ICX Management
 
General
 
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 3 years
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
 
Software
 
Software Title: Ruckus ICX Management
Installation Type: Locally installed
 
Details
 
Service & Support: Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high
E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Web support - 3 years - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 3 years
New releases update - 3 years