Partner Support Renewal For T710,1Yr

Price: $247.33

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Item#:

827-T710-1000

MFG#:

827-T710-1000

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days

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Basic Overview

Product Description

Specifications

Reviews

Description

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. To augment its own support capabilities, Ruckus Wireless teams with qualified and highly-skilled distributors and resellers who offer end-user support.

Important Information

Level 3 phone and e-mail support
Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus technical support engineer will respond within 30 minutes from receipt of the call.
Do-it-yourself with Ruckus web support
Ruckus web support contains comprehensive product information including manuals, technical documentation, and software updates. Some of this information is publicly available but some of the content is offered only to support customers. Support customers may be proactively notified via email when content is posted.
Hardware replacement
In the unlikely event of a hardware failure, Premium Support customers may receive a replacement unit in advance of return shipment. All returns must be authorized and assigned RMA numbers in advance by a Ruckus technical support engineer. Premium Support customers must ship failed unit (s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product (s). Ruckus reserves the right to bill for units not shipped within this time. The replacement unit may be refurbished, at the option of Ruckus Wireless.

Specifications

Main Specifications

Product Description: Ruckus Partner Premium Support - extended service agreement (renewal) - 1 year - shipment
Type: Extended service agreement (renewal)
Service Included: Advance parts replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Designed For: P/N: 901-T710-US01, 901-T710-WW01

General

Service Included: Advance parts replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day

Details

Service & Support: Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year
New releases update - 1 year

Compatibility Information

Designed For: P/N: 901-T710-US01, 901-T710-WW01

Product Reviews

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