Lenovo TopSeller Onsite + Keep Your Drive + Priority Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 8 h - TopSeller Service

Price: $607.28

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Item#:

5PS0H53088

MFG#:

5PS0H53088

Availability: Warranty

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Basic Overview

Product Description

Specifications

Reviews

Description

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Lenovo service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

Important Information

4hr onsite response time in 9x5 service window ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer's incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4hours) is counted during service window.

Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.

Specifications

Main Specifications

Product Description: Lenovo TopSeller Onsite + Keep Your Drive + Priority - extended service agreement - 3 years - on-site

Type: Extended service agreement

Service Included: Parts and labor

Location: On-site

Full Contract Period: 3 years

Response Time: 8 hours

Service Availability: 24 hours a day / 7 days a week

Manufacturer Selling Program: TopSeller Service

General

Service Included: Parts and labor

Location: On-site

Full Contract Period: 3 years

Response Time: 8 hours

Service Availability: 24 hours a day / 7 days a week

Manufacturer Selling Program: TopSeller Service

Details

Service & Support: Extended service agreement - parts and labor - 3 years - on-site - response time: 8 hours - availability: 24 hours a day / Monday-Sunday

Defective HDD/SSD retention - 3 years

Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday