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Lenovo Post Warranty Foundation Service + Premier Support Extended service agreement - parts and labor - 2 years - on-site - business hours / 5 days a week - response time: NBD - for ThinkSystem SR950 7X11, 7X12

Price: $4,226.44

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Item#:
5WS7A07285
MFG#:
5WS7A07285

Availability: Warranty
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Basic Overview

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Description

Extended service agreement - parts and labor - 2 years - on-site - business hours / 5 days a week - response time: NBD - for ThinkSystem SR950 7X11, 7X12

Important Information

This package includes Foundation Service and Premier Support.

Foundation Service. Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Lenovo service experience can optimize productivity and user satisfaction by reducing downtime, and enable you or your IT staff to focus on business-critical issues. The Lenovo warranty includes 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo's normal in-country business hours. Calls received after 4pm local time will require an additional business day for service dispatch. The post-warranty services are available in one-year increments and can be added to any base warranty. All service levels are available: next business day on site, 9x5x4, and 24/7 response time windows.

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. Lenovo Premier Support will assist by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Specifications

Main Specifications
 
Product Description: Lenovo Post Warranty Foundation Service + Premier Support - extended service agreement - 2 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 2 years
Response Time: Next business day
Service Availability: Business hours / 5 days a week
Localization: Canada, United States
Designed For: ThinkSystem SR950 7X11, 7X12
 
General
 
Service Included: Parts and labor
Location: On-site
Full Contract Period: 2 years
Response Time: Next business day
Service Availability: Business hours / 5 days a week
Localization: Canada, United States
 
Details
 
Service & Support: Extended service agreement - parts and labor - 2 years - on-site - response time: NBD - availability: business hours
Technical support - phone consulting - 2 years
 
Compatibility Information
 
Designed For: Lenovo ThinkSystem SR950 7X11, 7X12