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Lenovo Committed Service On-Site Repair Extended service agreement - 3 years - on-site - response time: NBD

Price: $295.11

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Item#:
5WS0M33246
MFG#:
5WS0M33246

Availability: Warranty

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Description

Extended service agreement - 3 years - on-site - response time: NBD

Important Information

Repair is performed at customer site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site. Screening refers to the initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.

Specifications

Main Specifications
 
Product Description: Lenovo Committed Service On-Site Repair - extended service agreement - 3 years - on-site
Type: Extended service agreement
Location: On-site
Full Contract Period: 3 years
Response Time: Next business day
Repair Time: (committed time)
 
General
 
Location: On-site
Full Contract Period: 3 years
Response Time: Next business day
Repair Time: (committed time)
 
Details
 
Service & Support: Extended service agreement - 3 years - on-site - repair time: next business day