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IBM Elite Support Technical support - for Hortonworks Data Platform - 1 virtual server - emergency phone consulting - 1 year - 24x7 - response time: 2 business hours

Price: $6,963.71

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Item#:
7S0A0057WW
MFG#:
7S0A0057WW

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days
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Description

Technical support - for Hortonworks Data Platform - 1 virtual server - emergency phone consulting - 1 year - 24x7 - response time: 2 business hours

Important Information

Businesses today are increasingly dependent on information technology. But if your systems aren't running at maximum efficiency, the entire organization's productivity can be affected. And with the rapid evolution and complexity of today's computing environment, the need for responsive support of all kinds is greater than ever.

To help maximize your technology investment, businesses need to have access to a wide variety of specialized support resources. IBM has responded to this need by developing the IBM family of service offerings.

Specifications

Main Specifications
 
Product Description: IBM Elite Support - technical support - for Hortonworks Data Platform - 1 year
Service & Support: Technical support
Service Included: Emergency phone consulting
Full Contract Period: 1 year
Response Time: 2 business hours
Service Availability: 24 hours a day / 7 days a week
Software Title: Hortonworks Data Platform
License Qty: 1 virtual server
 
General
 
Type: Technical support
Service Included: Emergency phone consulting
Full Contract Period: 1 year
Response Time: 2 business hours
Service Availability: 24 hours a day / 7 days a week
 
Software
 
Software Title: Hortonworks Data Platform
Installation Type: Locally installed
License Qty: 1 virtual server
 
Details
 
Service & Support: Emergency phone consulting - 1 year - response time: 2 business hours availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 1 year - response time: 2 business hours availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Web support - 1 year - response time: 2 business hours availability: 24 hours a day / Monday-Sunday - severity level 1
Web support - 1 year - response time: 2 business hours availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
New releases update - 1 year