Main Specifications
Product Description: IBM Elite Support - technical support - for Hortonworks Data Platform - 1 year
Service & Support: Technical support
Service Included: Emergency phone consulting
Full Contract Period: 1 year
Response Time: 2 business hours
Service Availability: 24 hours a day / 7 days a week
Software Title: Hortonworks Data Platform
License Qty: 1 virtual server
General
Type: Technical support
Service Included: Emergency phone consulting
Full Contract Period: 1 year
Response Time: 2 business hours
Service Availability: 24 hours a day / 7 days a week
Software
Software Title: Hortonworks Data Platform
Installation Type: Locally installed
License Qty: 1 virtual server
Details
Service & Support: Emergency phone consulting - 1 year - response time: 2 business hours availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 1 year - response time: 2 business hours availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Web support - 1 year - response time: 2 business hours availability: 24 hours a day / Monday-Sunday - severity level 1
Web support - 1 year - response time: 2 business hours availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
New releases update - 1 year