Main Specifications
Product Description: HPE Proactive Care Next Business Day Service - extended service agreement - 5 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 5 years
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 5 years
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Details
Service & Support: Extended service agreement - parts and labor - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
New releases update - 5 years
Product info support - web knowledge base access - 5 years