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HPE Proactive Care Next Business Day Exchange Service Extended service agreement - replacement - 5 years - shipment - 9x5 - response time: NBD
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.
Product Description: HPE Proactive Care Next Business Day Exchange Service - extended service agreement - 5 years - shipmentType: Extended service agreementService Included: ReplacementLocation: ShipmentFull Contract Period: 5 yearsResponse Time: Next business dayService Availability: 9 hours a day / 5 days a week
Service Included: ReplacementLocation: ShipmentFull Contract Period: 5 yearsResponse Time: Next business dayService Availability: 9 hours a day / 5 days a week
Service & Support: Extended service agreement - replacement - 5 years - shipment - response time: next business day - availability: 9 hours a day / Monday-FridayTechnical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-SundayTechnical support - remote diagnosis - 5 yearsNew releases update - 5 yearsProduct info support - web knowledge base access - 5 years
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