HPE Proactive Care Next Business Day Exchange Service Extended service agreement - replacement - 5 years - shipment - 9x5 - response time: NBD

Price: $12,544.86

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Item#:

H5ZE1E

MFG#:

H5ZE1E

Availability: Warranty

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Basic Overview

Product Description

Specifications

Reviews

Description

Extended service agreement - replacement - 5 years - shipment - 9x5 - response time: NBD

Important Information

HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.

Specifications

Main Specifications

Product Description: HPE Proactive Care Next Business Day Exchange Service - extended service agreement - 5 years - shipment
Type: Extended service agreement
Service Included: Replacement
Location: Shipment
Full Contract Period: 5 years
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week

General

Service Included: Replacement
Location: Shipment
Full Contract Period: 5 years
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week

Details

Service & Support: Extended service agreement - replacement - 5 years - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
New releases update - 5 years
Product info support - web knowledge base access - 5 years