Main Specifications
Product Description: HPE Proactive Care Call-To-Repair Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Repair Time: 6 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: JH321AR
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Repair Time: 6 hours
Service Availability: 24 hours a day / 7 days a week
Details
Service & Support: Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Comprehensive defective material retention - 3 years
Compatibility Information
Designed For: P/N: JH321AR