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HPE Foundation Care Next Business Day Exchange Service Extended service agreement - replacement - 1 year - shipment - 9x5 - response time: NBD - for P/N: JL172A, JL172A#ABA, JL172A#ABB, JL172A#ACC, JL172A#BB, JL172AR

Price: $19.72

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Item#:
H5VQ6E
MFG#:
H5VQ6E

Availability: Warranty

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Description

Extended service agreement - replacement - 1 year - shipment - 9x5 - response time: NBD - for P/N: JL172A, JL172A#ABA, JL172A#ABB, JL172A#ACC, JL172A#BB, JL172AR

Important Information

HP Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you to resolve hardware and software problems on your HP networking products. Hardware exchange offers a reliable and fast parts exchange service for eligible HP networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HP Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available. In addition, HP Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information. You can chose from two reactive exchange support levels to meet your business and operational needs: Next Business Day or 4-Hour Hardware Exchange.

Specifications

Main Specifications
 
Product Description: HPE Foundation Care Next Business Day Exchange Service - extended service agreement - 1 year - shipment
Type: Extended service agreement
Service Included: Replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Designed For: P/N: JL172A, JL172A#ABA, JL172A#ABB, JL172A#ACC, JL172A#BB, JL172AR
 
General
 
Service Included: Replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
 
Details
 
Service & Support: Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 1 year
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Product info support - web knowledge base access - 1 year
 
Compatibility Information
 
Designed For: P/N: JL172A, JL172A#ABA, JL172A#ABB, JL172A#ACC, JL172A#BB, JL172AR