Main Specifications
Product Description: HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - extended service agreement - 1 year - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Repair Time: 6 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: JW743A, JW744A, JW747A, JW749A, JY853A
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Repair Time: 6 hours
Service Availability: 24 hours a day / 7 days a week
Details
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 1 year
New releases update - 1 year
Product info support - web knowledge base access - 1 year
Comprehensive defective material retention - 1 year
Compatibility Information
Designed For: P/N: JW743A, JW744A, JW747A, JW749A, JY853A