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Ess Rmt Spt Ren Fws624g All

Price: $123.38

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Item#:
FWS624G-SVL-RRMT-1
MFG#:
FWS624G-SVL-RRMT-1

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days
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Basic Overview

Product Description

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Description

Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.

Important Information

Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.

Specifications

Main Specifications
 
Product Description: Ruckus WatchDog Remote Support - technical support (renewal) - 1 year
Type: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: FWS624G, FWS624G-EPREM, FWS624G-POE, FWS624G-POE-EPREM
 
General
 
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
 
Details
 
Service & Support: Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Technical support - web knowledge base access - 1 year
New releases update - 1 year
 
Compatibility Information
 
Designed For: P/N: FWS624G, FWS624G-EPREM, FWS624G-POE, FWS624G-POE-EPREM