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Ess 4H Prts Spt Ren Fws624 All

Price: $567.17

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Item#:
FWS624-SVL-R4P-3
MFG#:
FWS624-SVL-R4P-3

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days
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Basic Overview

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Description

Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.

Important Information

Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.

Available in most major metropolitan areas worldwide, 4-Hour Parts support provides 24 x 7 telephone support and electronic access to software updates, plus four-hour advanced hardware replacement response on parts delivery. Physical installation of the replacement part and defective product return are to be performed by the customer.

Specifications

Main Specifications
 
Product Description: Brocade Essential Direct Support 4-Hour Parts - extended service agreement (renewal) - 3 years - on-site
Type: Extended service agreement (renewal)
Service Included: Parts
Location: On-site
Full Contract Period: 3 years
Response Time: 4 hours
Designed For: FastIron Workgroup Switch 624, Workgroup Switch 624-POE, Workgroup Switch 624-POE-EPREM
 
General
 
Service Included: Parts
Location: On-site
Full Contract Period: 3 years
Response Time: 4 hours
 
Details
 
Service & Support: Extended service agreement - parts - 3 years - on-site - response time: 4 hours
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years
New releases update - 3 years
 
Compatibility Information
 
Designed For: Brocade FastIron Workgroup Switch 624, Workgroup Switch 624-POE, Workgroup Switch 624-POE-EPREM