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Ess 4H Prts Spt Ren Fcx 624 All

Price: $402.82

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Item#:
FCX624-SVL-R4P-1
MFG#:
FCX624-SVL-R4P-1

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days

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Description

Extended service agreement (renewal) - parts - 1 year - shipment - 24x7 - response time: 4 h - for P/N: FCX624-E, FCX624-E-ADV, FCX624-I, FCX624-I-ADV

Important Information

WatchDog support provides customers with a strong foundation of support capabilities, including: 24x7 technical assistance, access to software updates & major upgrades.

Specifications

Main Specifications
 
Product Description: Ruckus WatchDog 4-Hour Parts - extended service agreement (renewal) - 1 year - shipment
Type: Extended service agreement (renewal)
Service Included: Parts
Location: Shipment
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: P/N: FCX624-E, FCX624-E-ADV, FCX624-I, FCX624-I-ADV
 
General
 
Service Included: Parts
Location: Shipment
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
 
Details
 
Service & Support: Extended service agreement - parts - 1 year - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Technical support - web support - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - web support - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - web support - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Product info support - web knowledge base access - 1 year
New releases update - 1 year
 
Compatibility Information
 
Designed For: P/N: FCX624-E, FCX624-E-ADV, FCX624-I, FCX624-I-ADV