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End User Watchdog Support Renewal - Vszd-Rtu, No Throughput Cap, 5 Yr

Price: $11,985.75

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Item#:
S21-VSZD-5LUL
MFG#:
S21-VSZD-5LUL

Availability: Discontinued - No Refund | No Returns
Ships Contact Support for Replacement or Alternate Product notify me
SUPER SERVER SALE
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Basic Overview

Product Description

Specifications

Reviews

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Description

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its smart Wi-Fi systems. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via: phone, e-mail, support web and chat.

Important Information

  • Phone and email support
    Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.
  • Do-it-yourself with Ruckus web support
    Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.
  • Software updates and upgrades
    Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.

Specifications

Main Specifications
 
Product Description: Ruckus End User WatchDog Premium Support - technical support (renewal) - for Ruckus Virtual SmartZone Data Plane - 5 years
Service & Support: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Software Title: Ruckus Virtual SmartZone Data Plane
License Type: Right-To-Use license
Licensing Details: No throughput cap license
 
General
 
Type: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
 
Software
 
Software Title: Ruckus Virtual SmartZone Data Plane
Installation Type: Locally installed
License Type: Right-To-Use license
Licensing Details: No throughput cap license
 
Details
 
Service & Support: Phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high
Phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Web support - 5 years - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 5 years
New releases update - 5 years
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