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End User Watchdog Support For Icx-Mgt License, 1 Yr

Price: $20.00

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Item#:
S01-0001-1LCX
MFG#:
S01-0001-1LCX

Availability: Licensing
Ships 1-2 Business Days

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Description

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its smart Wi-Fi systems. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via: phone, e-mail, support web and chat.

Through the support web, Ruckus Wireless makes the software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs. WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required.

Important Information

  • Phone and email support
    Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.
  • Do-it-yourself with Ruckus web support
    Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.
  • Software updates and upgrades
    Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.

Specifications

Main Specifications
 
Product Description: Ruckus End User WatchDog Premium Support - technical support - for Ruckus ICX Management - 1 year
Service & Support: Technical support
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Software Title: Ruckus ICX Management
 
General
 
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
 
Software
 
Software Title: Ruckus ICX Management
Installation Type: Locally installed
 
Details
 
Service & Support: Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high
Phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Web support - 1 year - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 1 year
New releases update - 1 year