End User Support Renewal For R510,5Yr

Price: $283.50

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Item#:

826-R510-5000

MFG#:

826-R510-5000

Availability: Manufacturer Delivered Licensing
Ships 1-2 Business Days

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Basic Overview

Product Description

Specifications

Reviews

Description

Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums.

Important Information

Phone and E-mail support
Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.
Do-it-yourself with Ruckus Web Support
Ruckus Web Support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when new content is posted.
Hardware replacement
In the unlikely event of a hardware failure, WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment. All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer. Premium Support customers must ship failed unit(s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product(s). Ruckus reserves the right to bill for units not shipped within this time.

Specifications

Main Specifications

Product Description: Ruckus End User WatchDog Premium Support - extended service agreement (renewal) - 5 years - shipment
Type: Extended service agreement (renewal)
Service Included: Advance parts replacement
Location: Shipment
Full Contract Period: 5 years
Response Time: Next business day
Designed For: P/N: 901-R510-US00, 901-R510-WW00

General

Service Included: Advance parts replacement
Location: Shipment
Full Contract Period: 5 years
Response Time: Next business day

Details

Service & Support: Extended service agreement - advance parts replacement - 5 years - shipment - response time: next business day
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Product info support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 5 years
New releases update - 5 years

Compatibility Information

Designed For: P/N: 901-R510-US00, 901-R510-WW00