Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD

Price: $1,787.98

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Item#:

UD1Y9E

MFG#:

UD1Y9E

Availability: Warranty

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Basic Overview

Product Description

Specifications

Reviews

Description

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Important Information

Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Specifications

Main Specifications

Product Description: Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 5 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 5 years
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week

General

Service Included: Parts and labor
Location: On-site
Full Contract Period: 5 years
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week

Details

Service & Support: Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - remote diagnosis - 5 years
Defective media retention - 5 years

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