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Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention Extended service agreement - parts and labor - 3 years - on-site - response time: NBD

Price: $74,700.00

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Item#:
UB9W4E
MFG#:
UB9W4E

Availability: Warranty
ETA Date: 6/1/2023
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Basic Overview

Product Description

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Description

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Important Information

  • Remote problem diagnosis and support
    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • Next business day onsite response
    For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  • Escalation management
    Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  • Defective Media Retention Service
    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Specifications

Main Specifications
 
Product Description: Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
Type: Extended service agreement
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Response Time: Next business day
 
General
 
Service Included: Parts and labor
Location: On-site
Full Contract Period: 3 years
Response Time: Next business day
 
Details
 
Service & Support: Extended service agreement - parts and labor - 3 years - on-site - response time: NBD
Technical support - remote monitoring - 3 years
Defective media retention - 3 years