Main Specifications
Product Description: Quantum StorageCare Bronze Support Plan Zone 2 - extended service agreement (renewal) - 1 year - on-site
Type: Extended service agreement (renewal)
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day (target time)
Service Availability: 9 hours a day / 5 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 34 TB Usable Capacity
Designed For: P/N: DDY69-CSBG-001A
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day (target time)
Service Availability: 9 hours a day / 5 days a week
Pricing Type: Must be purchased within 60 days of the product purchase
Covered Configurations: 34 TB Usable Capacity
Details
Service & Support: Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Extended service agreement - parts - 1 year - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday - Customer Replaceable Units
Technical support - online training - 1 year
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day / Monday-Friday
Installation - 1 year - on-site - availability: 9 hours a day / Monday-Friday - non-Customer Replaceable Units
Compatibility Information
Designed For: P/N: DDY69-CSBG-001A