Main Specifications
Product Description: Barracuda Premium Support - extended service agreement - 1 month - shipment
Type: Extended service agreement
Service Included: Replacement
Location: Shipment
Full Contract Period: 1 month
Response Time: 1 business day
Designed For: P/N: BNGCAZ001a
General
Service Included: Replacement
Location: Shipment
Full Contract Period: 1 month
Response Time: 1 business day
Details
Service & Support: Extended service agreement - replacement - 1 month - shipment - response time: NBD
Technical support - phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1
Technical support - phone consulting - 1 month - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2
Technical support - phone consulting - 1 month - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3
Technical support - phone consulting - 1 month - response time: 24 h - availability: 24 hours a day / Monday-Sunday - priority 4
Technical support - e-mail consulting - 1 month - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 month - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 month
New releases update - 1 month
Compatibility Information
Designed For: P/N: BNGCAZ001a