Main Specifications
Product Description: Barracuda Premium Support - technical support - for Barracuda CloudGen Firewall for Google Cloud Level 1 - 1 month
Service & Support: Technical support
Service Included: Phone consulting
Full Contract Period: 1 month
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Software Title: Barracuda CloudGen Firewall for Google Cloud Level 1
General
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 1 month
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Software
Software Title: Barracuda CloudGen Firewall for Google Cloud Level 1
Installation Type: Locally installed
Details
Service & Support: Phone consulting - 1 month - response time: 30 min availability: 24 hours a day / Monday-Sunday - priority 1
Phone consulting - 1 month - response time: 1 hour availability: 24 hours a day / Monday-Sunday - priority 2
Phone consulting - 1 month - response time: 8 hours availability: 24 hours a day / Monday-Sunday - priority 3
Phone consulting - 1 month - response time: 24 hours availability: 24 hours a day / Monday-Sunday - priority 4
E-mail consulting - 1 month availability: 24 hours a day / Monday-Sunday
Web support - 1 month availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 1 month
New releases update - 1 month