Main Specifications
Product Description: Ruckus BullDog Support - technical support - for Ruckus ZoneDirector 3000 - 1 year
Service & Support: Technical support
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 15 min
Service Availability: 24 hours a day / 7 days a week
Software Title: Ruckus ZoneDirector 3000
License Type: Upgrade license
License Qty: 250 access points
Designed For: ZoneDirector 3250
General
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 15 min
Service Availability: 24 hours a day / 7 days a week
Software
Software Title: Ruckus ZoneDirector 3000
Installation Type: Locally installed
License Type: Upgrade license
License Qty: 250 access points
Details
Service & Support: Phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical
Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity high
Phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium / low
Web support - 1 year - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 1 year
New releases update - 1 year
Compatibility Information
Designed For: Ruckus ZoneDirector 3250