Main Specifications
Product Description: Ruckus BullDog Support - technical support (renewal) - for Ruckus Gateway Tunnel - 5 years
Service & Support: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 15 min
Service Availability: 24 hours a day / 7 days a week
Software Title: Ruckus Gateway Tunnel
License Type: Upgrade license
Upgrade from: Ruckus GRE Tunnel
General
Type: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 5 years
Response Time: 15 min
Service Availability: 24 hours a day / 7 days a week
Software
Software Title: Ruckus Gateway Tunnel
Installation Type: Locally installed
License Type: Upgrade license
Upgrade from: Ruckus GRE Tunnel
Details
Service & Support: Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical
Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity high
Phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium / low
Web support - 5 years - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 5 years
New releases update - 5 years