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AltiContact Manager (v. 5.0) - license - 20 agents - Win

Price: $9,000.00

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Item#:
ACM-SEAT500-20
MFG#:
ACM-SEAT500-20

  • Product Type: License
  • Version: 5.0
  • License Qty: 20 agents

Availability: Licensing
Ships 1-2 Business Days

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Description

AltiContact Manager (ACM) is a suite of powerful and affordable IP contact center solutions to add to the AltiServ IP-PBX systems. ACM adds advanced routing and contact management solutions designed to offer enhanced support for inbound, outbound or blended customer contact environments. Each ACM enabled AltiServ phone system chassis will support up to 144 active agents with overflow to agents in a multiple chassis or distributed implementation. ACM provides advanced queuing, IVR and routing to enhance the customer experience. Comprehensive, easy to use tools improve the agent productivity to increase sales and service levels.

Important Information

AltiContact Manager offers a better alternative to the traditional approach of constructing a contact center by integrating multiple systems. The outdated multi-system approach was complex to deploy, difficult to manage and expensive. With ACM, modular feature licensing allows businesses to add capabilities on a per-feature or per-user basis. This flexible and modular feature licensing offers a reduced up-front investment. ACM offers a single, integrated telephone system and complete contact center designed to be managed by an in-house IT staff, helping to lower the ongoing cost of ownership. By cutting both the up-front investment and ongoing administrative costs, ACM can significantly speed up the return on investment.

Specifications

Main Specifications
 
Product Description: AltiContact Manager (v. 5.0) - license - 20 agents
Product Type: License
Category: Internet & communication applications - IP telephony
Version: 5.0
License Qty: 20 agents
Platform: Windows
 
General
 
Category: Internet & communication applications - IP telephony
Product Type: License
Version: 5.0
Platform: Windows
 
Licensing
 
License Qty: 20 agents
 
System Requirements
 
Supported OS: Microsoft Windows 98 Second Edition, Microsoft Windows XP Professional, Microsoft Windows Server 2003, Microsoft Windows 2000 Server SP4, Microsoft Windows 2000 Professional SP4