Main Specifications
Product Description: Fortinet FortiCare 24x7 plus AV & FortiWeb Security Service & IP Reputation - extended service agreement (renewal) - 1 year - shipment
Type: Extended service agreement (renewal)
Service Included: Advance hardware replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Designed For: P/N: FWB-2000E, FWB-2000E-BDL
General
Service Included: Advance hardware replacement
Location: Shipment
Full Contract Period: 1 year
Response Time: Next business day
Details
Service & Support: Extended service agreement - advance hardware replacement - 1 year - shipment - response time: next business day
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - e-mail consulting - 1 year - availability: 8 hours a day / Monday-Friday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Virus definitions update - 1 year
Intrusion definitions update - 1 year
URL database update - 1 year
E-mail database update - 1 year
Compatibility Information
Designed For: P/N: FWB-2000E, FWB-2000E-BDL