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AltiContact Manager (v. 5.0) - license - 1 agent - Win
AltiContact Manager (ACM) is a suite of powerful and affordable IP contact center solutions to add to the AltiServ IP-PBX systems. ACM adds advanced routing and contact management solutions designed to offer enhanced support for inbound, outbound or blended customer contact environments. Each ACM enabled AltiServ phone system chassis will support up to 144 active agents with overflow to agents in a multiple chassis or distributed implementation. ACM provides advanced queuing, IVR and routing to enhance the customer experience. Comprehensive, easy to use tools improve the agent productivity to increase sales and service levels.
AltiContact Manager offers a better alternative to the traditional approach of constructing a contact center by integrating multiple systems. The outdated multi-system approach was complex to deploy, difficult to manage and expensive. With ACM, modular feature licensing allows businesses to add capabilities on a per-feature or per-user basis. This flexible and modular feature licensing offers a reduced up-front investment. ACM offers a single, integrated telephone system and complete contact center designed to be managed by an in-house IT staff, helping to lower the ongoing cost of ownership. By cutting both the up-front investment and ongoing administrative costs, ACM can significantly speed up the return on investment.
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