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DirectDeals Return Policy
How do I return an item to DirectDeals?

Returns

We accept returns on all software and hardware provided the item being returned is unopened, in its original packaging/condition, includes all supplemental materials and it's within 30 days of your original invoice date.

To return an item, please follow the steps outlined below:

First, review the Return Policies in full. Second, obtain a Return Merchandise Authorization number (RMA) from DirectDeals by sending an email to cs@directdeals.com. Upon receiving a response from DirectDeals with authorization. Lastly, return the product to DirectDeals as outlined in the return policies and procedures below.

Return Parameters

  1. Condition: Returns on items that are opened, altered, damaged, used and/or installed are not accepted.
  2. COA: If the Certificate of Authenticity (COA) or product keycode/serial number on the software has been activated, lost, damaged, defaced or detached from its backing, the item is not eligible for return.
  3. Fees: In order to keep our everyday prices as low as possible, all returns are subject to a minimum restocking fee of 3.5% of the value of the returned items, and a return processing fee of $5.00.
  4. Software Licenses: Electronic software licenses that have been activated are not returnable.
  5. Shipping: Unfortunately, we cannot reimburse shipping fees. Additionally, for your protection, when shipping a return we suggest using a reputable carrier, and selecting tracking, delivery confirmation and insurance options. We are not responsible for packages lost en route to us.
  6. Hardware: Returned hardware must be in original, resalable condition, must not be damaged in any way, and must include the original materials, manuals, blank warranty cards, and any other accessories.
    • Hardware Testing: Hardware found to be defective after the 30 day limit will fall under the manufacturer's warranty policy and should not be returned to DirectDeals. All reportedly defective products found to be in working order after testing will be returned to the customer, and subject to a $20.00 testing fee.
    • Defective Hardware: Hardware found to be defective will be repaired, replaced, or refunded if notified within 30 calendar days of original invoice date.
  7. Downloads: Downloadable items are not returnable once we have emailed the product key.

Getting a Return Merchandise Authorization (RMA) number

You can obtain an RMA number by sending an email cs@directdeals.com. Note you may not be eligible for an RMA number if your return doesn't meet the Return Parameters..

Orders

Cancelling an Order

You may contact us to cancel an order before the Shipping Cut-Off Time on the day it is scheduled to ship. If you contact us after this time and your order has already shipped, it will be subject to our Return Policy.

Defective Items

You must notify DirectDeals of defective items within 30 days of your invoice date.

Software is considered defective if the disc is unreadable by a CD-ROM drive or DVD-ROM drive, depending on the specified system requirements. If this happens, DirectDeals will either offer a replacement disc if the product type is "OEM" or "CD & Key", or replace the item with the same product. If you have purchased a "Retail Box," please contact the manufacturer for media replacement.

Hardware is considered defective if it fails to operate within manufacturer specifications. Defective "Retail Box" hardware would be covered under the manufacturer's warranty, if applicable. Defective "OEM" or "Product Only" hardware will be handled by DirectDeals on a case-by-case basis.

If you report a defective item that's found to be in working order by our technicians there will be a minimum $20.00 testing fee for that item. Should you have a defective item and need a replacement, you have 30 days following receipt of the replacement item to ship the original item back to DirectDeals. After these 30 days have passed, you will be charged for the value of the replacement item.

Product Availability

Product inventories are updated automatically on our website. Should the very rare occasion happen where you place an order for an item or items that are back-ordered, we will send you an email with an estimated shipment date. Sometimes we will need to update the ship date or in extremely rare cases cancel your order because we are not able to get more of the item you ordered. Your card will not be charged until we receive the product you ordered and your order ships to you.

Depending on stock, back-ordered or discontinued items may be switched to an item of equal or greater functionality.

System Requirements

Minimum system requirements are provided by the manufacturer for all software items we sell. By placing an order for software, you agree that the computer system on which you intend to install the software meets or exceeds all minimum system requirements available on our website.

Return Address

All products being returned to DirectDeals should be sent to: DirectDeals, LLC 13785 Research Blvd. Suite 125 Austin, TX 78750.

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