We accept returns on all software and hardware provided
the item being returned is unopened, in its original packaging/condition,
includes all supplemental materials and it's within 30 days of your original
To return an item, please follow the
steps outlined below:
First, review the Return Policies in
full. Second, obtain a Return Merchandise
Authorization number (RMA) from DirectDeals by sending an email to firstname.lastname@example.org. Upon receiving a response from
DirectDeals with authorization. Lastly, return the product to DirectDeals as outlined
in the return policies and procedures below.
Returns on items that are opened, altered, damaged, used and/or installed
are not accepted.
If the Certificate of Authenticity (COA) or product keycode/serial number
on the software has been activated, lost, damaged, defaced or detached
from its backing, the item is not eligible for return.
In order to keep our everyday prices as low as possible, all returns are
subject to a minimum restocking fee of 3.5% of the value of the returned
items, and a return processing fee of $5.00.
- Software Licenses:
Electronic software licenses that have been activated are not returnable.
Unfortunately, we cannot reimburse shipping fees. Additionally, for your
protection, when shipping a return we suggest using a reputable carrier,
and selecting tracking, delivery confirmation and insurance options. We
are not responsible for packages lost en route to us.
Returned hardware must be in original, resalable condition, must not be
damaged in any way, and must include the original materials, manuals,
blank warranty cards, and any other accessories.
Downloadable items are not returnable once we have emailed the product
- Hardware Testing: Hardware found to be defective after the 30 day limit
will fall under the manufacturer's warranty policy and should not be
returned to DirectDeals. All reportedly defective products found to be in
working order after testing will be returned to the customer, and subject
to a $20.00 testing fee.
- Defective Hardware: Hardware found to be defective will be repaired,
replaced, or refunded if notified within 30 calendar days of original
a Return Merchandise Authorization (RMA) number
You can obtain an RMA number by
sending an email email@example.com. Note you may not be
eligible for an RMA number if your return doesn't meet the Return Parameters..
You may contact us to cancel an
order before the Shipping Cut-Off Time on the day it is scheduled to ship. If
you contact us after this time and your order has already shipped, it will be
subject to our Return Policy.
You must notify DirectDeals of
defective items within 30 days of your invoice date.
Software is considered defective if
the disc is unreadable by a CD-ROM drive or DVD-ROM drive, depending on the
specified system requirements. If this happens, DirectDeals will either offer a
replacement disc if the product type is "OEM" or "CD &
Key", or replace the item with the same product. If you have purchased a
"Retail Box," please contact the manufacturer for media replacement.
Hardware is considered defective if
it fails to operate within manufacturer specifications. Defective "Retail
Box" hardware would be covered under the manufacturer's warranty, if
applicable. Defective "OEM" or "Product Only" hardware will
be handled by DirectDeals on a case-by-case basis.
If you report a defective item
that's found to be in working order by our technicians there will be a minimum
$20.00 testing fee for that item. Should you have a defective item and need a
replacement, you have 30 days following receipt of the replacement item to ship
the original item back to DirectDeals. After these 30 days have passed, you
will be charged for the value of the replacement item.
Product inventories are updated
automatically on our website. Should the very rare occasion happen where you
place an order for an item or items that are back-ordered, we will send you an
email with an estimated shipment date. Sometimes we will need to update the
ship date or in extremely rare cases cancel your order because we are not able to
get more of the item you ordered. Your card will not be charged until we
receive the product you ordered and your order ships to you.
Depending on stock, back-ordered or
discontinued items may be switched to an item of equal or greater
Minimum system requirements are
provided by the manufacturer for all software items we sell. By placing an order for software, you
agree that the computer system on which you intend to install the software
meets or exceeds all minimum system requirements available on our website.
All products being returned to DirectDeals should be sent to: DirectDeals, LLC 13785 Research Blvd. Suite 125 Austin, TX 78750.